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HSS –  Hospitality Soft Skill

 

 Service care and work team communication skills form the reputation of any hospitality business. How to handle and tackle difficult situations is a smart and a highly important key to success.

AHDO Hospitality Soft Skills Sector developed training programs in this regard to enhance the performance and customer experience. This set of training programs is intended to help hospitality business to increase customers’ satisfaction and thus market share.

A list of Hospitality Soft Skills training programs and courses;

1- My Language My Communication Tool:

a- General English – (Beginners – Elementary – Intermediate – Advanced)

b- IELTS Preparation

d- English for Professionals – (Hospitality Industry and Accounting)

e- Arabic for Foreigners

2- Food & Beverage Technical Support Skills:

a- Food and Beverage Service Foundation – (One full day – on & off Job)

b- Food and Beverage Service Intermediate – (2 full days – on & off Job)

c- Food and Beverage Service Advanced – (3 full days – on & off Job)

d- Food and Beverage Service Professional – (5 full days – on & off Job)

 

3- Housekeeping Technical Support Skills:

a- Housekeeping Foundation – (2 full days – on & off Job)

b- Housekeeping Professional – (5 full days – on & off Job)

Mystery Guest/Shopper Service 

In some cases, our clients wanted to ensure the quality of service they provide and the clients teamwork commitment to standards. AHDO Mystery Shopper Service will provide the smart tool to give our clients an accurate and relative evaluation of the service quality they provide.